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Privacy is committed to your privacy. It is important to us.

Our privacy policy describes how we collect and use information about you. This policy doesn't apply to other sites you reach through or its LiveHelp chat feature. You should read the privacy policies of other Web sites to learn how they collect and use information about you.


LiveHelp collects information, such as

  • information about the computer, browser, and Internet Service Provider that you use,
  • the date and time when you visit, and
  • the pages on that you visit.

Also, you may give a Web site specialist information about you when using LiveHelp. This information may include:

  • your name,
  • an email address, or
  • information about your legal problem.

Every chat is recorded by Timpani, the software that we use. Timpani is owned by LivePerson ( LivePerson has a privacy policy that tells you what information they collect and how it is used. For further information about the LivePerson Privacy Policy, see

How do you use the information that you collect?

We do not sell, trade, or rent your personal information to others. LiveHelp staff may use the information:

  • to train Web site specialists,
  • to evaluate LiveHelp,
  • to report on the project's success, and
  • to perform other administrative tasks.

We will remove your name, email address, and other information that someone could use to identify you before we use the information. We will only use your email address or telephone number to contact you if you have given us permission to contact you later.

Do we share the information we collect online?

No, we do not share any information about you unless we are required by law to share.

Are the chat sessions encrypted?

Yes, LivePerson uses Secure Socket Layer (SSL) encryption to encode information as it goes between the website specialist and the website visitor.

Google Analytics uses use Google Analytics to gather usage statistics. will use the information gathered to improve web services for its users.  Google Analytics employs cookies to define user sessions , which allows for the  collection of important data about how our users are using  Google Analytics uses only first-party cookies for data analysis.  This means that the cookies are linked to the website domain(s), and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on websites.  According to Google, the data collected cannot be altered or retrieved by services from other domains.  If you choose, you can opt out by turning off cookies in the preferences settings in your browser. For more information on Google Analytics, please visit Google’s web site.

Who can I contact with question about this Privacy Policy?

You can contact at if you have any questions about this Privacy Policy.

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