Title

Solving Consumer Problems

Author

By: Federal Trade Commission (FTC)

Description
What to do when you have a complaint about a product or service. How to file complaints about scams, violations of your consumer rights, and issues with insurance companies.
Resource Information

General Tips

Visit this website for suggestions from the Federal Trade Commission (FTC) about what to do if you're unsatisfied with a product or service you've purchased:

https://www.consumer.ftc.gov/articles/0228-solving-consumer-problems

Consumer Action provides additional guidelines for how to complain in order to protect your consumer rights on their website here:

http://www.consumer-action.org/english/articles/how_to_complain

Montana Office of Consumer Protection Complaint System

This is an online system where you can submit a complaint against a business or you can report a scam or rip-off. You can also search the complaint records.

https://dojmt.gov/consumer/

Federal Trade Commission Consumer Complaint Form

Visit this website to file a complaint with the FTC about fraud or other consumer abuse:

https://reportfraud.ftc.gov/#/

Insurance Complaints

If you have a complaint against an insurance company, the Office of the Montana State Auditor, Commissioner of Securities and Insurance may be able to help you resolve it. This office also investigates and prosecutes insurance fraud. Visit their website for more information:

https://csimt.gov/file-a-complaint/

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